Contact Support

We're here to help! Get in touch with our support team for assistance with any questions or issues you may have.

How Can We Help You?

Choose the best way to contact our support team based on your needs.

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Phone Support

Speak directly with our support team for immediate assistance.

Primary: +27729154901

Hours: Mon-Fri 8:00-17:00, Sat 8:00-13:00

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Email Support

Send us an email and we'll respond within 24 hours.

General: systems@wavelinegroup.co.za

Support: support@waveline.co.za

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Visit Us

Visit our head office for in-person assistance.

Address: 131 Witkoppie Road, Henley on Klip, Meyerton, Midvaal

Hours: Mon-Fri 8:00-17:00

Frequently Asked Questions

Find quick answers to common questions below.

What are your business hours?

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Our standard business hours are:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday: 8:00 AM - 1:00 PM
  • Sunday: Closed

Some departments may have different hours. Please contact the specific department for their exact hours.

How can I track my order or delivery?

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For order tracking:

  • Waveline Farm Produce: Contact farmproduce@wavelinegroup.co.za
  • Waveline Foods: Contact retail@wavelinegroup.co.za
  • Waveline Logistics: Contact logistics@wavelinegroup.co.za with your tracking number

Please have your order number ready when contacting support.

What is your response time for support emails?

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We strive to respond to all support emails within 24 hours during business days. For urgent matters, please call our support line for immediate assistance.

Response times may vary based on inquiry complexity and current support volume.

How do I report a technical issue with Waveline Systems?

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To report technical issues with Waveline Systems:

  • Email: systems@waveline.co.za
  • Phone: +27729154901 (select Systems option)
  • Include: Your contact information, system details, and a description of the issue
  • Attach: Screenshots or error messages if available

Can I schedule a meeting with a specific department?

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Yes, you can schedule meetings with our departments:

  • Contact the department directly using their specific email
  • Call our main line and ask for the department extension
  • Visit our office during business hours (appointment recommended)

Please specify the purpose of the meeting when scheduling.

Emergency Contact

For urgent matters outside business hours that require immediate attention:

+27729154901

This line is monitored 24/7 for emergency situations only.

Please reserve this number for genuine emergencies only. For non-urgent matters, please use our regular support channels.